Always gets the grease. To be honest, I often don't stand up for myself. I let bad things happen. I let people and corporations screw me over.
But with HP, I stood up for myself. I yelled. I screamed. I called HP agents blind, deaf retards. I emailed HP corporate. I was NOT nice.
For my trouble, I was contacted by a very nice French HP service agent named Gilbert (Zhiil-bear). He offered me an extended warranty on my computer, extending through December of next year. He was funny. He was charming. I almost proposed marriage. He apologized profusely and made fun of the agents I had been dealing with. It was perfect. He has promised to monitor the progress of my computer, and call me after I get it back in order to make sure it's working properly. I'll still never buy another HP laptop, but this was a good first step at getting me to stop telling everyone else to avoid them, too.
Thursday, November 26, 2009
Monday, November 23, 2009
Update.
No label today. I called back. Was assured YET AGAIN that the label would come...tomorrow. Never buy HP.
HP is trying to kill me.
So, you'll remember that two weeks ago, I called HP to request a box so that I could ship my computer in to their repair center. Here's how it went:
Nov 7. Initial contact. Extended warantee verified. Address changed. Box shipped to me.
Nov 13. No box delivered. Called HP back. No box sent. Wrong address on shipment. New box ordered. Promised delivered by Nov 17.
Nov 17. Box delivered to correct house. No return shipping label. Called HP. New label ordered. Promised delivery by Nov 20.
Nov 20. No label delivered. Called HP. Was informed that label delivered on Nov 17. Obviously not. Informed agent that label ORDERED on Nov 17. No new label had been ordered. Was informed that rather than waiting for new label, should take Lappy to Best Buy, as they could ship it for me without a label.
30 minutes later: At Best Buy WITH Lappy. Called HP. New agent informs me that Best Buy requires a shipping label in order to ship the box for me. I was given bad information, and I would have to wait for a new label to come in the mail. Threw tantrum in Best Buy. Got agent to agree to overnight new label to house. Guaranteed that it will arrive Nov. 21.
Nov 21. No label delivered. Called HP. New agent wonders why anyone would try to mail a label to me, and claims that normally, labels are emailed. Assured me I will be able to print out my own label and drop off the box with FedEx. Promises delivery of said emailed label within 16 hours. Will definitely have it by Nov 22.
Nov 22. No label emailed. Called HP. New agent wonders why last agent would offer to email label to me. Says that they don't do that. Was given bad information. Claims that the label which was guaranteed delivery on Nov 21 would actually be delivered on Nov 23.
I have threatened them with filing a complaint. I have suggested that they are perhaps dragging their feet, so that they don't have to fix my computer, as the warrantee expires in 7 days. Have also emailed HP headquarters with the details listed above and a list of the names of all of the agents with whom I have spoken regarding this matter. I have spoken to 8 different agents and at least 2 supervisors. My computer is still broken and sitting in a box in my living room awaiting shipment. It's been WEEKS!
DON'T BUY HP!
Nov 7. Initial contact. Extended warantee verified. Address changed. Box shipped to me.
Nov 13. No box delivered. Called HP back. No box sent. Wrong address on shipment. New box ordered. Promised delivered by Nov 17.
Nov 17. Box delivered to correct house. No return shipping label. Called HP. New label ordered. Promised delivery by Nov 20.
Nov 20. No label delivered. Called HP. Was informed that label delivered on Nov 17. Obviously not. Informed agent that label ORDERED on Nov 17. No new label had been ordered. Was informed that rather than waiting for new label, should take Lappy to Best Buy, as they could ship it for me without a label.
30 minutes later: At Best Buy WITH Lappy. Called HP. New agent informs me that Best Buy requires a shipping label in order to ship the box for me. I was given bad information, and I would have to wait for a new label to come in the mail. Threw tantrum in Best Buy. Got agent to agree to overnight new label to house. Guaranteed that it will arrive Nov. 21.
Nov 21. No label delivered. Called HP. New agent wonders why anyone would try to mail a label to me, and claims that normally, labels are emailed. Assured me I will be able to print out my own label and drop off the box with FedEx. Promises delivery of said emailed label within 16 hours. Will definitely have it by Nov 22.
Nov 22. No label emailed. Called HP. New agent wonders why last agent would offer to email label to me. Says that they don't do that. Was given bad information. Claims that the label which was guaranteed delivery on Nov 21 would actually be delivered on Nov 23.
I have threatened them with filing a complaint. I have suggested that they are perhaps dragging their feet, so that they don't have to fix my computer, as the warrantee expires in 7 days. Have also emailed HP headquarters with the details listed above and a list of the names of all of the agents with whom I have spoken regarding this matter. I have spoken to 8 different agents and at least 2 supervisors. My computer is still broken and sitting in a box in my living room awaiting shipment. It's been WEEKS!
DON'T BUY HP!
Thursday, November 12, 2009
Regarding Library Workers.
What is it about working in a library that makes people so damn self-righteous? I really don't understand. What about pushing carts around and filing books onto shelves makes you think you or your job is such a big deal? If you're an actually librarian, then yeah, sure. But guess what, moron? You're a student worker. Don't sass me.
Also, why do you walk around and talk to me with an attitude which would imply that you think your job will one day save the world? So for the record, if you shush me again, I will do exactly what I did this time: a stage whisper, which is actually much louder than my regular talking voice. Have fun with that, you petulant bitch.
Also, why do you walk around and talk to me with an attitude which would imply that you think your job will one day save the world? So for the record, if you shush me again, I will do exactly what I did this time: a stage whisper, which is actually much louder than my regular talking voice. Have fun with that, you petulant bitch.
Monday, November 9, 2009
MORE compy woes!
I got my computer back on Saturday with the assurance that it was working again. If by working, you mean turning on, then yeah, it's working. Unfortunately, it won't do anything besides turning off and on. It won't install any drivers. It won't install any programs. It won't remember that it has a wireless internet receiver. It is still a paperweight.
::sigh::
I called HP (finally) and asked what was going on, and what we could do to fix it. I got some unwelcome, and then some welcome, news. First of all, I purchased an extended warranty last summer. After a year of having Lappy, I wanted to ensure that it would remain in good working order until I graduated from this MA program. I have always had every intention of upgrading once I start a PhD program, and in the meantime, have been dealing with evil PCs and evil Windows. Anyway, I was given the opportunity of purchasing either a 2-year extended or a 3-year extended. Silly me, I thought that it meant 2 years from THAT time, rather than 2 years from the date of purchase. So, my very expensive extended warranty expired in September of this year, and my computer was no longer covered. Had I known that little bit of trickery, I would have purchased the 3-year. Unfortunately, the wording was completely ambiguous, and I am the dumb shit that got screwed over by the HP folks. Shocking.
However, they've apparently been having issues with my model of computer, and so for certain problems, there is a special warranty which extends through the end of November. Yup. Lappy broke a mere 3 weeks before I would have been left royally screwed.
Still, I have to send my computer into HP service and repair, where it will be for about 2 weeks.
::sigh::
It is to be hoped that when my Crappy Lappy returns to me, it will finally be in good working order.
::sigh::
I called HP (finally) and asked what was going on, and what we could do to fix it. I got some unwelcome, and then some welcome, news. First of all, I purchased an extended warranty last summer. After a year of having Lappy, I wanted to ensure that it would remain in good working order until I graduated from this MA program. I have always had every intention of upgrading once I start a PhD program, and in the meantime, have been dealing with evil PCs and evil Windows. Anyway, I was given the opportunity of purchasing either a 2-year extended or a 3-year extended. Silly me, I thought that it meant 2 years from THAT time, rather than 2 years from the date of purchase. So, my very expensive extended warranty expired in September of this year, and my computer was no longer covered. Had I known that little bit of trickery, I would have purchased the 3-year. Unfortunately, the wording was completely ambiguous, and I am the dumb shit that got screwed over by the HP folks. Shocking.
However, they've apparently been having issues with my model of computer, and so for certain problems, there is a special warranty which extends through the end of November. Yup. Lappy broke a mere 3 weeks before I would have been left royally screwed.
Still, I have to send my computer into HP service and repair, where it will be for about 2 weeks.
::sigh::
It is to be hoped that when my Crappy Lappy returns to me, it will finally be in good working order.
Wednesday, November 4, 2009
Compy woes.
My laptop imploded last night. I went to boot it up and....it didn't. It seems to have forgotten that it has an operating system, and it certainly won't do anything without it.
I was so upset last night. I went out to my car and screamed like a Banshee. My thesis is on that computer. All my data. The many papers I've written in grad school. Everything. I have a paper due in 22 hours. It's on my lappy. I spent most of the morning re-typing all of that data into Roommate's computer so I can re-write the stupid thing. I don't know when I'll get the computer back from the computer geniuses that are trying to get it going without deleting any of my important files.
It has been a *really* bad 24 hours.
I was so upset last night. I went out to my car and screamed like a Banshee. My thesis is on that computer. All my data. The many papers I've written in grad school. Everything. I have a paper due in 22 hours. It's on my lappy. I spent most of the morning re-typing all of that data into Roommate's computer so I can re-write the stupid thing. I don't know when I'll get the computer back from the computer geniuses that are trying to get it going without deleting any of my important files.
It has been a *really* bad 24 hours.
Tuesday, November 3, 2009
A little more crazy...
I had a bizarre memory flashback yesterday. It was so weird, in fact, that I had to call my sister in Spain to verify that my crazy brain hadn't just made the whole thing up.
I've been having a lot of trouble sleeping lately, even with the efforts of my medical doctor, anti-anxiety pills, and sleeping pills. Even with all of the drugs and efforts to stay on a schedule and keep to a routine, I'm just not sleeping long enough or well enough. I lay awake for hours, wake up regularly, and wake up for keeps a good two hours before I need to get up, unable to so much as snooze. I often have bouts of insomnia, normally lasting a couple of weeks. This, however, has lasted since mid-September. I haven't slept in almost 2 months. It's been heinous.
So, back to the memory: I remembered that when I was younger and shared a room with Spain Sister, I used to lie on my bed (and by bad, what I mean is mattress on the floor) facing the wall and tap tap tap on the wall until I fell asleep. I would tap out a pattern repeatedly with my fingernail. When our separate twin beds were traded in for a shared queen, I apparently started doing my crazy tapping on the headboard.
I have no idea how to explain any of this, and as I mentioned, I had to call Spain Sister to verify. And since I'm such a crazy and I've had such trouble sleeping, I decided to try it out last night. I took my anti-anxiety, but not my sleeping pill, because I didn't want to taint the results significantly. While I was trying to fall asleep, I tried tapping on the wall, but my bed is facing the wrong way. I was pretty sure that the cathartic effect I was aiming for could be reached through any repetitive white noise, so I tried scratching on my sheets instead. It totally worked. For all of the crazy, I will say, I have not slept so solidly in at least six weeks. I still woke up two hours early, but it's still a good start. But crazy.
I've been having a lot of trouble sleeping lately, even with the efforts of my medical doctor, anti-anxiety pills, and sleeping pills. Even with all of the drugs and efforts to stay on a schedule and keep to a routine, I'm just not sleeping long enough or well enough. I lay awake for hours, wake up regularly, and wake up for keeps a good two hours before I need to get up, unable to so much as snooze. I often have bouts of insomnia, normally lasting a couple of weeks. This, however, has lasted since mid-September. I haven't slept in almost 2 months. It's been heinous.
So, back to the memory: I remembered that when I was younger and shared a room with Spain Sister, I used to lie on my bed (and by bad, what I mean is mattress on the floor) facing the wall and tap tap tap on the wall until I fell asleep. I would tap out a pattern repeatedly with my fingernail. When our separate twin beds were traded in for a shared queen, I apparently started doing my crazy tapping on the headboard.
I have no idea how to explain any of this, and as I mentioned, I had to call Spain Sister to verify. And since I'm such a crazy and I've had such trouble sleeping, I decided to try it out last night. I took my anti-anxiety, but not my sleeping pill, because I didn't want to taint the results significantly. While I was trying to fall asleep, I tried tapping on the wall, but my bed is facing the wrong way. I was pretty sure that the cathartic effect I was aiming for could be reached through any repetitive white noise, so I tried scratching on my sheets instead. It totally worked. For all of the crazy, I will say, I have not slept so solidly in at least six weeks. I still woke up two hours early, but it's still a good start. But crazy.
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